Yes. By law, we cannot charge for the donated products. You’ll only pay minimal handling and processing fees to cover our out-of-pocket costs for collecting, sorting, and distributing the donated goods. In most cases, shipping is free with only a small processing fee for FedEx delivery.
Here’s a quick look at how the processing fee is determined:
| Handling Charge | Processing Fee |
|---|---|
| $25 – $50 | $7.50 |
| $50.01 – $100 | $14.00 |
| $100.01 – $200 | $26.50 |
| $200.01 and above | $32.00 |
NAEIR offers a wide variety of items that change frequently, as all products are donated. Expect to find office supplies, tools, crafts, clothing, toys, toiletries, books, and more from top brands like Crayola, Rubbermaid, 3M, and American Greetings. All merchandise is new and high quality.
Values are provided by the donor and typically reflect current retail pricing.
You can request products online at Shop NAEIR or through our catalogs. Requests can be submitted online, by mail, or by fax. Phone requests are not accepted.
Not always. Items are often in limited supply. To ensure fairness, we use an allocation system to distribute high-demand items. Please do not assume that you will receive everything you listed on your request form, even if they are Preferred Items.
No. You can request as much as your organization can use.
Most items ship via FedEx from our Galesburg, IL warehouse. Shipping is typically free with a small processing fee for FedEx delivery.
Yes, you can pick up your Express and/or Big Book orders at our Galesburg, IL warehouse. You’ll receive an email notification when your items are ready. Please note that merchandise from Clearance, Best Values, Deal of the Day, Educational Supplies, Overstock, and Specials is not available for pickup.
If your request is marked as a “pick-up” but you later decide to have the items shipped instead, a $25 re-packing fee will apply.
We try to handle all merchandise with care, but accidents can happen. Inspect your boxes upon delivery and report any damage to NAEIR.
If you’re not paying by credit card, your merchandise will be prepaid by NAEIR and shipped to you. You’ll then receive an invoice for handling, processing, and shipping costs. Please do not prepay shipping or handling charges.
Yes, in certain cases. Contact a Membership Advocate for approval before sending returns. Members are responsible for return shipping costs.
Grab Bag is a special shopping experience at the NAEIR warehouse in Galesburg, IL. Members have 2 hours to collect as much stuff as you can fit on an industrial-sized shopping cart.
NAEIR membership is open to any 501(c)(3) nonprofit, school, or church. This includes a wide range of organizations such as charities, community groups, government institutions, health facilities, retirement homes, and more. Whatever your organization type, NAEIR offers membership options tailored to fit your size and budget. Apply today to get started!
No. Generally, one membership covers the entire organization, but multiple contacts can be added (not applicable for Teacher’s Program members).
We offer Basic, Premier (12 or 10-month), and Teacher’s Program memberships. Membership level details can be found on our website.
We offer a money-back guarantee for first-year Premier Members. If you don’t receive at least twice the value of your membership fee in merchandise, we’ll refund the cost or extend your membership for free.
We’ll send you a renewal invoice a few months before your membership expires. Simply pay to renew and continue uninterrupted.
